Terms & Conditions

1. Appointment booking and cancellation

• Advance Reservations: Sami Halaseh Salon, (the salon) recommends reserving appointments in advance to secure preferred times and stylists.

• Cancellation/Rescheduling Policy: The salon policy requires at least 24 hours' notice for cancellations or changes to avoid a fee, typically 50% of the service cost. Some salons may have tiered policies, requiring more notice for group bookings or longer appointments.

• Late Arrival Policy: The salon has a grace period (e.g., 15 minutes) for late arrivals. If a client is significantly late, the appointment may be shortened, rescheduled, or considered a no-show.

• No-Show Policy: Clients who fail to show up for their appointment without prior notice are often charged the full service amount.

• Booking Fees/Deposits: The Salon requires a deposit or a credit card on file when booking, which may be forfeited in case of late cancellations or no-shows. 

2. Service and safety

• Right to Refuse Service: The salon reserves the right to refuse service for various reasons, including concerns for health and safety (e.g., infectious conditions like lice) or unprofessional behavior.

• Allergy and Health Information: Clients may be required to disclose relevant health information and allergies to ensure safe and appropriate service provision.

• Hygiene and Sanitation: The salon adheres to strict hygiene protocols, including cleaning and sterilizing tools and equipment between clients.

• Age Restrictions: There may be age requirements, particularly for chemical treatments. 

3. General salon etiquette

• Punctuality: Arriving on time is crucial for smooth scheduling and to avoid delays for other clients.

• Cell Phone Use: We have policies regarding cell phone use in waiting areas, encouraging respectful behavior.

• Children and Pets: Please call in advance regarding bringing a pet into the salon, and children who cause a disturbance will be asked to be looked after by their caregiver.

• Food and Drink: Please be respectful in regards of bringing outside food and beverages for hygiene and cleanliness reasons. 

4. Legal considerations

• Acceptance of Policies: By booking with the salon, clients implicitly agree to the salon's terms and conditions.

• Liability: Terms and conditions may limit the salon's liability for adverse reactions or unintended results, provided services are performed according to industry standards.

• Insurance: Salons typically have general and professional liability insurance to protect against claims of injury, property damage, or professional negligence.